Urban Outfitters Digital Trading Assistant Merchandiser

Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we’ve become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.  

We speak to a social community of over 10 million forward-thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them. 

We are always excited to bring new talent into the room, especially if you share our values: 

Progressive — we move with the mood 
Creative — we champion limitless minds 
Inclusive — we open our platforms to all communities 
Responsible — we work to reduce our impact on the environment 
Compassionate — we care for each other beyond the 9 to 5 

Sound like you, why not join us? 

The Digital Assistant Merchandiser supports the delivery of online sales and profit by combining reporting, analysis, and market insight with effective cross-functional collaboration. You will be responsible for trade reporting, product performance tracking and promotional support, ensuring that digital sales and trends are maximised.

Acting as a key link between Merchandising, Buying, Marketing and Ecommerce teams, this role drives trading opportunities and enhances the Urban Outfitters digital customer journey.

• Reporting – Owning reporting, including weekly trade reporting, end of season and ad hoc reporting. Clearly communicating key findings from reports and sharing actionable insights with trading managers and wider teams.
• Supporting Managers and Head of Department with further analysis and insight where required including creating additional reports, providing summaries and useful data to support decision making.
• Display an in-depth, customer-focused knowledge of market and trends, as well as store and Digital performance
• Regularly tracking key products and key drivers within their category, sharing intake/restock dates and actions with Manager.
• Support Manager in promotional activity, including line list management, key call outs, stock levels and sharing with production teams.
• Lead bi-weekly digital meetings for assigned product areas with Merchandising and Buying giving insight into customer journey and Digital metrics.
• Develop strong partnerships with the core planning team to ensure Digital sales are maximised, continuously giving insight into Digital trends
• Pre-order management – support the Digital Trading Assistant with pre-order process, from request through to go live.
• Influence in-season Digital trading for assigned product areas – analyse trading patterns and identify opportunities, sharing with trade and production teams to optimize products and categories across site, as well as trading opportunities.
• Build strong cross-functional relationships with marketing and content teams to ensure productivity is maximised and everything is available for Digital launches. Ensuring all products/pricing is showing correctly.
• CRM support – share key callout suggestions with the CRM team to support trade.
• Liaise with buying/marketing/analytics and CRM on all trade related topics – being the point of call for any admin related queries. 
• Support the development of the Digital Trading Assistant.

• Advanced knowledge of Microsoft Excel
• Experience in a retail merchandising or digital field 
• Ability to organize and prioritize workload to meet deadlines
• Strong communication skills to build and maintain relationship across departments 
• Ability to analyse, present and communicate information in a manner that allows informed decision-making
• Ability to understand Digital KPIs and how to impact them
• Trading Mentality; ability to identify challenges, drive for results and track record of success.
• Team Leadership; supports and develops skills base of team
• Impact & Influence; ability to present facts, opinions and proposals persuasively to colleagues, Senior Management Team and Merch Team

#UrbanEU #LI-ER1

• Work-life balance:

-Flexible start and finish times

-Bring your dog to work

• Wellbeing:

-Employees Assistance program to support with mental, physical and financial health

-Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships

-Private Medical Insurance

• Employee Discount:

-Up to 40% off at all URBN Brands 

• Community:

-One paid day to either volunteer or fundraise for a charity of your choice

• Travel:

 -Cycle to work scheme, season ticket loan

• Continued Development:

-We offer structured support within the business alongside continued learning and development

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.