Learning & Development Manager, London UK

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Lead the Learning and Development function to design and deliver behavioural and leadership learning offers for Head Office, Retail and our Peterborough Distribution Centre. Partner with key HR and business stakeholders by consulting, engaging and supporting them on centralised and bespoke development initiatives. Manage a team of 2 L&D Advisors to deliver key L&D Roadmap initiatives.

• Work with the Human Resources Director to develop a Learning & Development strategy for Head Office, Retail & DC teams
• Conduct a training needs analysis with key HR and Brand stakeholders to build strategic programmes across HO, Retail & DC
• Scope, design, pilot and deliver the ‘core’ training offer for the HO, Retail & DC populations using a blended learning approach
• Initiate and implement ad hoc and bespoke projects to further develop brand capabilities and drive the business forward
• Actively oversee the Head Office, Retail & PFC training calendars
• Design new training modules and oversee any amendments to training materials e.g. onboarding, leadership programmes, bitesize behavioural sessions etc.
• Collaborate with North America counterparts to share content and initiatives e.g. intranet content, UKG/LMS content alignment
• Partner with HR to drive learning activity e.g., the mentorship programme, induction & onboarding
• Use L&D budget to make sure all levels of the business are receiving timely and relevant development opportunities
• Build strong, credible working relationships with HR and key stakeholders in the Brands and Shared Services
• Sharing expertise and knowledge of external learning and development trends

• High level business partnering
• Ability to balance strategic thinking with day-to-day operational management
• Commercial understanding of Retail and HO team’s development needs
• Natural coach with strong active listening skills and ability to identify stakeholder needs
• Experience in delivering a blended learning environment including: virtual training and distance learning methods, classroom/instructor-led training, and on-the-job training/mentoring
• Able to engage all audiences and inspire a culture of learning and constant improvement
• Innovative and creative problem solving approach
• Strong project management skills
• Experience of working with an LMS and learning platforms
• Psychometric certification such as MBTI or Insights would be desirable.
• Coaching qualification would be desirable

Work-life balance:

•  Flexible start and finish times
•  Bring your dog to work

Wellbeing:

•  Employees Assistance program to support with mental, physical and financial health
•  Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships
•  Private Medical Insurance

Employee Discount:

•  Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!)

Community:

•  One paid day to either volunteer or fundraise for a charity of your choice

 Travel:

•  Cycle to work scheme, season ticket loan

Continued Development:

•  We offer structured support within the business alongside continued learning and development

#LI-GH1 #UrbanEU

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.