URBN Assistant Customs Coordinator (6 Month FTC)

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

The main objective of this role is to apply customs related international trade knowledge and expertise (particularly in relation to duty management) in support of both import volumes and exports shipments. To become a key member of the Customs Compliance team, with specialist knowledge to advise and oversee all principal Customs regimes.

This role is based in our London office with a fixed term contract until December 2025. 

• Working closely with the UK Customs Operations Manager on providing advice regarding classifications, valuations, duty reliefs, preference including DCTS, and other Customs related matters.
• Review invoices, packing lists and other shipping documents on daily basis
• Provide clear customs clearance instructions to various brokers
• Monitor various mailboxes and distros and respond to queries
• Work with vendor base to ensure accuracy of information for Customs entry purposes. Partner with brands and accounting for chargebacks related to vendor compliance.
• Duty Planning – working with our designers/development/logistics teams to verify the tariff classification, duty rate and documentary requirements prior to order being placed to ensure accurate landed costs.
• Liaise with Customs Brokers to ensure Customs clearance KPI’s and accuracy of declarations.
• Maintain SOPs that are trained out and adhered to, with the aim of standardising processes and ensuring compliance across all associated functions (vendor base and buying teams).

• Knowledge of customs clearance process/documentation. Experience in creating, checking, and processing of all relevant importation documentation
• Knowledge of Ricardo duty management system or similar
• Experience involving shipments from Far East, EU, Turkey and USA would be beneficial
• Ability to build effective relationships with internal and external stakeholders.
• Experience with customs classification of various range products
• Familiar with classification GIR
• Strong communicator with a flexible and adaptable approach to new challenges. Have the ability to work in a fast paced, everchanging landscape
• Organised with an eye for detail, who can prioritise and manage their own time and workload.
• Inquisitive with a desire to overcome challenges and improve processes.
• Proficient IT skills across MS Office

#URBN

• Work-life balance: 
  • Flexible start and finish times 
  • Bring your dog to work  
• Wellbeing: 
  • Employees Assistance program to support with mental, physical and financial health 
  • Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships 
  • Private Medical Insurance 
• Employee Discount: 
  • Up to 40% off at all URBN Brands 
• Community: 
  • One paid day to either volunteer or fundraise for a charity of your choice 
• Travel: 
  •  Cycle to work scheme, season ticket loan 
• Continued Development: 
  • We offer structured support within the business alongside continued learning and development  

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.