URBN - Technology Manager

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

We are seeking a hands-on Manager, Technology to oversee and execute technology project delivery for our UK and EU brands. This role ensures that global technology initiatives are adapted to meet local requirements while managing coordination between local brands, shared services, and URBN technology teams.

The ideal candidate will combine strong project management capabilities with operational expertise, directly leading a small team of analysts while collaborating with US-based teams for project execution. Additionally, this role will oversee first-line support for local teams and systems related to merchandising, planning, supply chain and eCommerce support.

• Coordinate the delivery of global technology projects for UK/EU brands and shared services, ensuring compliance with regional operational and regulatory requirements.
• Serve as the primary point of contact for UK/EU during project implementation, liaising with US-based project teams and local business units.
• Oversee project timelines, resource allocation, and risk management to ensure successful delivery.
• Lead, mentor, and develop a small team of analysts, fostering a culture of collaboration and excellence.
• Provide and oversee first-line support for brand and shared service teams in the UK, resolving issues related to merchandising, eCommerce, supply chain and finance systems.
• Monitor and manage the performance and reliability of local systems, coordinating with global teams for escalations when necessary

• Extensive experience in technology project management, preferably in retail or eCommerce.
• Demonstrated ability to deliver technology solutions in multi-national, matrixed environments.
• Familiarity with retail technology systems, including merchandising, planning, eCommerce, and supply chain systems.
• Excellent leadership skills with experience managing small, high-performing teams.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to build strong relationships across a variety of stakeholders.

·      Work-life balance: Flexible start and finish times, bring your dog to work.

·      Wellbeing: Employee Assistance Program, free gym, private medical insurance.

·      Employee Discount: Up to 40% off at all URBN Brands.

·      Community: One paid day to volunteer or fundraise for a charity.

·      Travel: Cycle to work scheme, season ticket loan.

·      Continued Development: Structured support and ongoing learning opportunities.

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URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.