URBN LP Supervisor

URBN UK Limited is part of the URBN Group, a global retailer, with its European Head Office located in London. Its retail offering in Europe takes the form of three brands.

With stores in more than 10 European countries and a strong e-commerce presence, we’re driven by the same core values as our customers, and we approach our work with a sense of community and purpose that sets our brands apart. We love what we do.

Urban Outfitters, Inc. (URBN Europe) is a portfolio of global consumer brands which offers a variety of lifestyle merchandise and consumer products through its brands Urban Outfitters, Anthropologie, Free People. All our brands are experiencing incredible growth and we need talented, dynamic and creative people to join us!

The role of a Loss Prevention Supervisor is to protect our people, profit and assets of URBN Europe. In addition, the expectation is that the role supports the goal of reducing Loss by identifying and preventing theft, fraud and non-compliance, providing a safe and secure environment for our staff and customers.

• Identifying any type of loss to the business by;

Deterring through excellent customer service

Apprehending shoplifters in accordance with the company policy

Helping the business to understand and detect fraud

Detecting internal crime

Detecting process errors

• Ensure all cases are managed effectively by;

Producing accurate written statements and Incident Reports and ensure these are managed in line with internal guidelines.

Attending court on behalf of the company if required

Ensuing all reports conform with data protection regulations

Acting as a point of contact for law enforcement authorities where required

• Deliver accurate concise information to the stores and District Manager relating to stock loss, incidents and patterns to identify key process weaknesses.

Make recommendations on cost effective opportunities to reduce loss, improve process and/or efficiency.

Where process changes are approved, support with implementation, embedding and follow up.

• Support store teams with emergency response and procedures and escalate where necessary.
• Manage Third Party Guard Deployment for London stores.
• Deputise for the District Loss Prevention Manager in their absence.
• Task and rota management of the London Loss Prevention Associates
• Regularly deliver Loss Prevention training programmes to ensure awareness and compliance to all store teams.
• Ensure all Loss Prevention and Retail Operations policies and procedures are adhered to. Feedback any concerns and non-compliance to the appropriate business partners
• Ensure all Physical Security and Loss Prevention technical equipment is working effectively and used correctly. Troubleshoot and escalate faults where required in a timely manner.
• Communicate and collaborate with contractor guard services
• Liaise with and support other URBN Europe stores across all brands to share best practice and identify common issues.
• Represent URBN Europe at local Retail Crime Schemes and participate at meetings as appropriate.
• Continue to learn by taking part in both internal & external Loss Prevention education and awareness programs.
• This is not a Monday to Friday 9 to 5 role so you will be required to work a mixture of days/lates Including weekend working, to suite the business risks.

• Dedication to Excellence.
• Leadership experience
• Self-Motivated.
• Build relationships and be a trusted Partner to the business.
• Excellent communication skills and the ability to influence and offer training to colleagues at all levels.
• Fluency in English, verbal and written.
• Analytical & data driven mindset.
• Understand how to carry out surveillance without interfering with customers in store experiences.
• Understand security procedures and practices.
• Experience with handling sensitive and/or confidential data in a professional capacity.
• Ability to work independently and manage time effectively.
• Possess a good working knowledge of relevant local legislation
• Understand modern Loss Prevention techniques.
• Travel within London will be required.

• Work-life balance: 
  • Flexible start and finish times 
  • Bring your dog to work  
• Wellbeing: 
  • Employees Assistance program to support with mental, physical and financial health 
  • Fully equipped free gym and on-site wellness room in Brick Lane and 50% discount of external gym memberships 
  • Private Medical Insurance 
• Employee Discount: 
  • Up to 40% off at all URBN Brands (Urban Outfitters, Anthropologie, Free People and more!) 
• Community: 
  • One paid day to either volunteer or fundraise for a charity of your choice 
• Travel: 
  •  Cycle to work scheme, season ticket loan 
• Continued Development: 
  • We offer structured support within the business alongside continued learning and development #L

#LI-TS1 #URBN

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.